Customer Support

Need help canceling, have another issue or want to leave feedback?

Email us at or leave a message below...

Frequently Asked Questions (FAQs)

What if I am having issues downloading or playing videos?

Our videos are tested daily for correct playback on most modern browsers and devices. If you are having a video playback or download issue, please email us and describe the issue in detail and provide screenshots if possible. Also, please make sure your browser is updated to the most current version. We recommend Google Chrome.

How can I cancel my membership?

1.) Visit: and enter your USERNAME, LAST 4 DIGITS OF CREDIT CARD and SUBSCRIPTION ID # provided to you in your LoveHerFeet / Oktogon Media emailed receipt when you signed up.

If you signed up with PayPal, visit Epoch: and follow the instructions.

2.) If you can’t locate the information above, or need help canceling please email for assistance

Can I send feedback, requests and story ideas?

Yes! We love to hear from members like you and value your opinion highly. We also love to hear your creative story ideas and take them all into consideration. Please email them to

Having another issue not listed above?

Please email us ( your username, email address and subscription ID (found in your email receipt from either CCBILL or Epoch, whichever billing provider processed your payment with us). The more information you provide, the quicker we will be able to assist you with whatever issues you are having. Customer service is our number one priority. You can also call us at 1-323-419-3737 (due to the high volume of inquiries you will get a faster response through email).

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